Their job description also entails troubleshooting problematic areas (in person or by electronic means of communication like telephones or email) with accuracy and speed. He/she is responsible for installations on the desktop and peripherals, and is also saddled with the task of helping all the staff and stakeholders at the firm to resolve any IT related incidents and requests
The desktop technician role also includes system upgrades and patches, resolving any software issues relating to the company. His/her duties also involve monitoring system configurations and maintaining a level of functionality. He/she has as part of their work description the responsibility of running system maintenance and recovery tasks. The computer desktop support technician also attends to the needs of the customer either by phone or in person while maintaining customer satisfaction as well as impeccable service delivery.